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• Transforming customer insights with Ai-driven profiling

  Creating an Ai-driven profiling solution in a complex banking environment

  • Agentic design
  • Agentic workflows
  • Product design
  • UX design
  • UI design

  6 min read

  

• Cultural transformation in a data-driven organisation

  How strategic design leadership shifted company culture toward user-centred thinking

  • Leadership
  • Cultural change
  • UX design
  • UI design

  5 min read

  

• Transforming CommBank iQ service delivery through blueprinting

  Using service design to visualise workflows and enhance the end-to-end customer experience

  • Service design
  • UX design

  4 min read

  

• Transforming a design system through cultural change

  Implementing strategic problem-solving in design system development

  • Cultural change
  • Design systems
  • Leadership
  • Product management
  • UX design
  • UI design

  6 min read

  

• Reimagining spacing: The Quantium Design System spacing epic

  Developing a semantic spacing model to enable flexible interface density

  • Design systems
  • Leadership
  • UX design
  • UI design

  6 min read